Test #11.

1. A subordinate has raised a personal issue with you by email which is causing him/her obvious distress - what's the best means of communicating from this point: email, phone, face-to-face, text, letter?
2. Putting interviewees under a lot of pressure at job interviews is generally helpful to the process of finding out about the person - true or false?
3. Experiential learning is most beneficial to people who have a visual, auditory, or kinesthetic learning style preference?
4. Which is likely to motivate an enthusiastic capable team member most: doubling their target, agreeing additional responsibility, a bonus payment, a new car?
5. What's a simple way to find out the causes if staff turnover (number of people leaving) has gone through the roof in the last two months?
6. A company has a turnover of 11m. Its 'cost of sales' or 'cost of goods sold' (COGS) is 3m. Its overheads including fixed costs, depreciation (write-down of capital items) and any interest charges (on borrowings) are 5m. What is the company's percentage gross profit and percentage net profit before tax, and is this profit % for a company very high, very low or somewhat typical?
7. What acronym is useful when delegating a task to someone or agreeing an objective?
8. If you assume responsibility for a mature, high-achieving confident team, which of the following is generally the best approach to take: stamp your authority on the group; introduce some new ideas of your own; give them space and make yourself available if needed; or look for ways to cut costs?
9. Which American company, established in December 1998 as Confinity, operates one of the largest worldwide online payments system?
10. Can you name the first independent credit card company in the world?
11. What are the currencies of the following European countries: (a)Bulgaria, (b)Hungary, (c)Norway, and (d)Switzerland?
12. Who was the Governor of the Bank of England before Mark Carney?
13. Which telephone and internet-based retail bank was formed on 1 October 1989 by the Midland Bank?