Test $2$

Name

Ben Malicki

TRUE$/$FALSE$.$ Write $\text{'}T\text{'}$ if the statement is true and $\text{'}F\text{'}$ if the statement is false.

The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process, product, or service capability; the other is a comprehensive system for achieving and sustaining business success.

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

In mass service and professional service, the operations manager should focus extensively on:

A$)$ cost$-$cutting initiatives.

B$)$ automation.

C$)$ sophisticated scheduling.

D$)$ equipment maintenance.

E$)$ human resources.