Test 2 Study Guide

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Test 2 is probably the most difficult of the three tests. There are roughly 10 to 15 calculation problems in this test.

1. Types of goods/services
2. Types of processes
3. Product-process matrix
4. Customer-routed services and provider-routed services
5. Utilization analysis and bottleneck
6. Flowchart versus value stream map
7. Littles Law computation
8. Types of layout, pay close attention to product layout versus process layout
9. Flow blocking and lack of work delays
10. Computation - cycle time, minimum # of workstation, assembly line efficiency
11. Throughput, cycle time, flowtime, assembly line balancing
12. Longest task time first and shortest task time first assignment rules
13. Time series data trend, seasonal, cyclical and random error
14. Computation forecast techniques such as simply moving average, exponential smoothing
15. Error measures BIAS, MAD, MAPE and MSE (description and computation) at least 5 questions
16. PMI & NMI indices description and computation
17. ABC inventory analysis
18. Types of inventory
19. Economic Order Quantity (EOQ) model purpose, assumptions and computation
20. EOQ computation EOQ, annual ordering cost, annual holding cost, total annual cost
21. Inventory turnovers
22. Basic relationship of Quantity Discounts model with classic EOQ model.
23. Continuous review versus periodic review inventory systems.
24. What is cross-docking?