Question: Test Bank 2 . 1 9 . What does McDonald's no unique response system mean? a . that employees are not expected to communicate

Test Bank 2.19. What does McDonald's "no unique response" system mean?
a. that employees are not expected to communicate formally
b. that employees are not expected to contribute ideas
c. that employees are not expected to respond beyond a basic standard
d. that employees are not expected to accommodate customer inquiries
Clear my choice
Test Bank 2.19. What does McDonald's "no unique response" system mean?

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