Test: Exam $4$: Chapters $8$&$9$

Question $4$ of $9$

This question: $10$ point$($s$)$ possible

and growth perspective. $q,$

Key Performance Indicator

Perspective

a$.$ Number of employee suggestions implemented

b$.$ Revenue growth

c$.$ Number of on$-$time deliveries

d$.$ Percentage of sales force with access to real$-$time inventory levels

e$.$ Customer satisfaction ratings

f$.$ Number of defects found during manufacturing

g$.$ Number of warranty claims

h$.$ Return on investment

i$.$ Variable cost per unit

j$.$ Percentage of market share

k$.$ Number of hours of employee training

I. Number of new products developed

m$.$ Yield rate $($number of units produced per hour$)$

n$.$ Average repair time

o$.$ Employee satisfaction

p$.$ Number of repeat customers