T/F ANSWER

16. In analytical problem solving, the first step is to define a problem. In doing so it is necessary to differentiate fact from opinion, specify underlying causes, and tap everyone for information.

17. All of us have developed conceptual blocks in our problem-solving activities. We are mostly unaware of them.

18. Of the four types of creativity, incubation refers to incremental improvements, process control, careful methods, and clarifying problems.

19. With respect to the four types of creativity, imagination focuses on new, revolutionary solutions while improvement focuses on small, incremental solutions.

20. The conceptual block known as constancy includes vertical thinking. Vertical thinking refers to defining a problem in a single way and then pursuing that definition without deviation until a solution is reached.