Question: Thank you, for helping! READ THE PROBLEM SOLVING CASE Facebook Answers Emplovees' Questions with a Chatbot AT THE END OF CHAPTER 10 IN THE TEXTBOOK

Thank you, for helping!
READ THE PROBLEM SOLVING CASE "Facebook Answers Emplovees'
Questions with a Chatbot" AT THE END OF CHAPTER 10 IN THE
TEXTBOOK
Questions -
1) Facebook is trying to increase its use of internal chatbots to serve as common sources of the
technical information employees need to do their jobs. Do you think a chatbot is the right
means to convev information about controversial questions emolovees mav face trom
outsiders? Why or why not?
2) How well do you think Liam Bot serves emplovees specitic needs for guidance abou
company policies and decisions? Whv?
3)What do you think Facebook could do better in communicating similar information next time? why?

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