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SECTION A COMPULSORY QUESTION 1 [40 MARKS] A quality cost study was performed in an ISO certified bank institution in Mauritius during the year of 2018. The findings of the study are summarized in the table below. AWN. Quality cost element 1. Quality training 2. Gifts to customers 3. Troubleshooting 4. Re-design of record forms 5. Quality planning 6. Review of quality management system 7. Customer complaints handling 8. Inspection of incoming stationeries 9. Record storage 10. Quality audits Cost (MUR) 155,000 450,125 142,000 45,000 52,000 124,000 243,145 38,000 45,000 74,000 (a) You are required to: (0) Produce a quality cost report using the P-A-F model. [15 marks] (ii) Interprete the report and make recommendations to the bank. (5 marks]