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12. Procedure: Read the situation below; then, write a memo using the writing guideline. Memo to apologize Situation: You are responsible for the technical support service at the company you work for. One of the accountants at the company has asked you to set up an overhead projector in the conference room on Thursday afternoon. You have asked your assistant to take care of this. Thursday morning, while you are at a showroom, your assistant calls in to say that he won't be in the office today because of an illness in the family. Thursday afternoon the accountant comes to see you and is furious. You immediately set up the equipment she requires and then go back to your office to write a memo of apology. Writing Guideline: discuss your answers to the following questions: A What positive action will you have to take to make sure that this situation won't reaccur B. How are you going to apologize to the accountant? C. Briefly, yet as completely as possible, explain how the mistake happened? D. What can you say that will make the accountant feel good? E. Once more, assure the reader that this won't happen again? Write out the memo, paying attention to verb forms, sentence structure, spelling and punctuation