Question: The 1 st element in the acronym PLAN is Prepare for Positive Customer Interactions. Answer the following questions: 1 . What are 2 things a

The 1st element in the acronym PLAN is Prepare for Positive Customer Interactions. Answer the following questions:
1. What are 2 things a service provider can do to avoid just reacting to customer situations?
2. Why is it important to understand your pet peeves?

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