Question: The 10-step business process review methodology provides general guidelines for the activities that must take place to achieve Social CRM business-process excellence. The first step

The 10-step business process review methodology provides general guidelines for the activities that must take place to achieve Social CRM business-process excellence. The first step is ______. Research Relevant Social CRM Industry Best Practices Meet with the Business Process Participants to Plan an Initial Schedule Collect Feedback on As-Are Process Flows Hold a Business Process Improvement Workshop

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