The 36-hour delay in responding to the defective security upload on the part of McAfees executive vice president is __________.

a.the gap between the service that customers receive and the service they want

b doing whatever it takes to stay in business

c an external communication gap

d the inability of management and employees to do what needs to be done

e all of the above

What kind of protection best describes McAfees response to those customers inconvenienced by its software update?

a express warranty

b implied warranty

c free repair computers

d subscription extensions

e limited warranty