The amount of time spent in a queue is _______ the time spent in the system.

a. Equal to

b. More than

c. Less than

d. Double

On Black Friday, an arriving customer wanted to enter a store to purchase a new TV. She saw that there were so many people on line she decided not go in. The customer is illustrating:

Select one:

a. Reneging

b. Jockeying

c. Balking

d. Facilitating

Suppose an activity has an optimistic processing time of 4 days, a most likely time of 10 days, and a pessimistic processing time of 16 days. Determine the expected processing time for the activity.

Select one:

a. 3.16

b. 5.16

c. 10

d. 5.33