The assignment involves: (1) working in teams to identify communication practices at a small community business, and (2) working individually to analyze these practices and to propose changes that could improve organizational communication. Your team will be assigned one of the following services: D. Wellness service

Identify a small business organization that provides the assigned service in your community. Contact the proprietor or manager of the organization to request permission for your team to be present at the premises (location) to perform this assignment. Using research and observation as a team during a two-week period, identify the following communication practices in the organization. Support each finding.

1. Four different communication media used in the organization to get its business messages across to audiences. Identify the audience in each case. (See Module 1)

2. Four examples of two or more people in the organization having different perceptions of a particular subject or object related to the organizations business. (See Module 2)

3. Four examples of diversity in the organization. (See Module 2)

4. Four situations that occurred in the organization in which you can identify at least two different response styles each. (See Module 3)

5. Two examples of supportive communication and two examples of defensive communication that were used in the organization. Is the communication climate in the organization more supportive or more defensive? (See Module 3)

6. One example each of an assertive style, an aggressive style and a non-assertive style of communication that was used in the organization. What was the context in which each communication style was used? (See Module 3)

7. Four examples of how negative information was delivered or how negative positions were projected by the organization. (See Module 3)

8. Two examples of audience-focused messages and two examples of me-focused messages that were used by the organization. Is the organization consistently communicating with its audiences with a you-attitude? (See Module 3)

9. One example each of four different ways people in the organization meet. What was the context in which each of these meetings took place? (See Module 4)

10. One example each of four different types of conflicts in the organization. What was the context of each of these types of conflicts? (See Module 4)

Task 1 Report Write a formal report of not more than 1,000 words. Evidence of findings from the research and observations must be included in the Appendices, which will not count towards the word limit.

Consist of:

Background of the organization ( just a normal spa, make up your own idea of spa )

Communication practices in the organization

Appendices References

Task 2 Proposal (Individual)

Write a formal proposal of not more than 2,000 words.

You are expected to: a. compare and contrast the principles of communication you learnt in Modules 1, 2, 3, and 4 with the communication practices in the organization reported by your team in

Task 1

b. identify the communication issues

c. analyze the communication issues

d. propose changes that could improve organizational communication

The Proposal, in a Word doc file, must consist of a cover page followed by these sections

: Executive summary

Analysis of the organizations communication practices

Communication issues

Analysis of communication issues

Possible solutions

Proposed solution

Appendices

References