The attachment provides an extract of the job descriptions of three positions: A) a matre d (dining

The attachment provides an extract of the job descriptions of three positions:

A) a maître d’ (dining room manager), 

B) a captain (dining room supervisor),

C) a dining room server.

1. Classify each task listed as calling for either a conceptual, human relations, technical skills, or a combination thereof. (8)
2. For each of the positions, total up the amount of conceptual, human relations and  technical skills that you allocated.  What conclusions can you draw from these totals in terms of the skill each position requires? (2)

Transcribed Image Text:

CONCEPTUAL, HUMAN RELATIONS AND TECHNICAL SKILLS Use the job descriptions below, which list some job tasks of: A) a maître d' (dining room manager), B) a captain (dining room supervisor), C) a dining room server. 1. Classify each task listed as calling for either a conceptual, human relations, or technical skill. MAÎTRE D' C HR T 1 Maintain personal cleanliness 2 Know and practice correct and necessary social and working attitudes 3 Make sure dining room is ready for opening 4 Coordinate each day's activities between kitchen and dining room 5 Handle complaints, compliments, and suggestions CAPTAIN C HR T 1 Check that all personnel have arrived for duty so all stations are staffed 2 Make sure all reservations are listed and/or assigned for the day 3 Conduct morning meeting 4 Prepare tableside menu items 5 Know and practice safety procedures and accident prevention DININGROOM SERVER HR T know and practice correct and necessary social and working attitudes 2 Know and practice food service sanitation as it applies to the job 3 Prepare assigned station for shift 4 Know the menu for the shift 5 Obtain food orders from guests. After serving cocktails. 2 Summary of job task analysis. How many did you find in each category? Conceptual Maitre 'D Captain Server Total HR Technical C O ZOOM CONCEPTUAL, HUMAN RELATIONS AND TECHNICAL SKILLS Use the job descriptions below, which list some job tasks of: A) a maître d' (dining room manager), B) a captain (dining room supervisor), C) a dining room server. 1. Classify each task listed as calling for either a conceptual, human relations, or technical skill. MAÎTRE D' C HR T 1 Maintain personal cleanliness 2 Know and practice correct and necessary social and working attitudes 3 Make sure dining room is ready for opening 4 Coordinate each day's activities between kitchen and dining room 5 Handle complaints, compliments, and suggestions CAPTAIN C HR T 1 Check that all personnel have arrived for duty so all stations are staffed 2 Make sure all reservations are listed and/or assigned for the day 3 Conduct morning meeting 4 Prepare tableside menu items 5 Know and practice safety procedures and accident prevention DININGROOM SERVER HR T know and practice correct and necessary social and working attitudes 2 Know and practice food service sanitation as it applies to the job 3 Prepare assigned station for shift 4 Know the menu for the shift 5 Obtain food orders from guests. After serving cocktails. 2 Summary of job task analysis. How many did you find in each category? Conceptual Maitre 'D Captain Server Total HR Technical C O ZOOM

Answer rating: 100% (QA)

Management Leadership Dining room manager Conceptual skills Human relation skills Technical skills Must have potential to visualize the company Abilit... View the full answer