Question: The attitudes that Mitch s customers develop after they have purchased his organic lawn care service will become the basis for their decisions about whether

The attitudes that Mitch

s customers develop after they have purchased his organic lawn care service will become the basis for their decisions about whether they renew each year. Mitch needs to demonstrate the

________

Blank dimension of service quality by demonstrating that he uses well

-

maintained equipment with neat, professional personnel to deliver a high

-

quality service.

Multiple Choice

reliability

responsiveness

assurance

empathy

tangibles

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