The Back$-$to$-$School Crunch at Global Green Books Publishing

Global Green Books Publishing is a successful printing and publishing company. Just two years old, it has taken on a

great new customer, a local college that needs customized eBooks. To deal with this new customer, they have hired

several new part time employees to help them. with their publishing business, some of them, students at the college

with flexible hours. As the new school year drew closer, the orders started coming in$.$ They had been told how many

different printing jobs the college would need, but they weren't all arriving at once, and orders were quite

unpredictable in arriving from the professors at the college. Some professors needed rush orders for their classes.

When Global Green Books finally got the orders, some of these jobs were much larger than they had thought they

would be$.$ Printing these orders turned out to be very challenging. Not all the new student hires were trained in all

the printing and binding equipment used to print and assemble books. Some of them often made mistakes, some

workers called off from work due to other demands, and there were often not enough people available to get all the

work done before deadlines. Quality was a serious issue, as they had to provide quality texts$-$if there were quality

problems with the printed product, they would have to spend time and money to fixing defects in their products.

Deliveries started slipping past their requested dates and times. Global Green Books was unable to deliver eBooks to

their customers on schedule. The local university was unhappy as their eBook products reached campus late for use

by professors and student. In some cases, the books were a week or two late. Samantha had been hired as a project

management assistant. In her new role as a project manager, one of the processes she was trying to institute was risk

management. She started looking at what was happening in the business, talking about it with the owners and

employees, and heard about the college's unhappiness. As she did this, she started identifying risks and potential

risks. As she went along, she started doing more proactive risk analysis and risk response planning, and as she did

surprises and issues were reduced. By talking with stakeholders and addressing their concerns, communication with

stakeholders was also enhanced. Based on the case study of global green books publishing, identify and explain the golden rules of project risk management. How did Samantha$$s approach to risk management contribute to addressing the challenges faced by the company. Provide specific examples from the case study to support your answer