The balanced Scorecard framework rejects the notion that improving process-oriented measures automatically leads to financial success True or False For management to be effective, it should focus on business processes, rather than functional departments to serve the needs of customers True or False True False Move time is considered non-value-added time. True or False Which of the following would be classified as an external failure cost on a quality cost report? Multiple Choice Rework labor and overhead. Repairs and replacements beyond the warranty period. Technical support provided to suppliers. Quality Improvement projects