The balanced scorecard gives performance perspective from four different viewpoints.

Read the requirements.

Requirement $1.$ Each of the following describes a key performance indicator. Determine which of the balanced scorecard perspectives is being addressed $($financial$,$ customer, internal business, or learning and growth$)$:

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Perspective

a$.$ Employee turnover

b$.$ Earnings per share

c$.$ Percentage of on$-$time deliveries

d$.$ Revenue growth rate

e$.$ Percentage of defects discovered during manufacturing

f$.$ Number of warranty claims

g$.$ New product development time

h$.$ Number of repeat customers

i$.$ Number of employee suggestions implemented

$1.$ Each of the following describes a key performance indicator. Determine which of the balanced scorecard perspectives is being addressed $($financial$,$ customer, internal business, or learning and growth$)$:

a$.$ Employee turnover

b$.$ Earnings per share

c$.$ Percentage of on$-$time deliveries

d$.$ Revenue growth rate

e$.$ Percentage of defects discovered during manufacturing

f$.$ Number of warranty claims

g$.$ New product development time

h$.$ Number of repeat customers

i$.$ Number of employee suggestions implemented

$2.$ Read the following company initiatives, and determine which of the balanced scorecard perspectives is being addressed $($financial$,$ customer, internal business, or learning and growth$)$:

a$.$ Purchasing efficient production equipment

b$.$ Providing employee training

c$.$ Updating retail store lighting

d$.$ Paying quarterly dividends to stockholders

e$.$ Updating the company's information system