The balanced scorecard is a performance measurement system that recognizes both financial and nonfinancial measures when evaluating a$$ company's performance. The balanced scorecard consists of four$$ quadrants: learning and$$ growth, internal business$$ process, customer, and financial.

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Part $1$

Requirement a$.$ Indicate in which quadrant of the balanced scorecard each of the following performance measures would appear.

Performance measure

Balanced Scorecard Perspective

i$.$

Cycle processing time

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ii$.$

New patents pending

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iii.

Employee skill level

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iv$.$

Return on investment

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v$.$

Scrap and spoilage

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vi$.$

Secret shopper ratings

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vii.

Customer retention metrics

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viii.

Budgets and performance reports

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ix$.$

Employee satisfaction ratings

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x$.$

Rework cost

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xi$.$

Number of new customers

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xii.

Budget and variances report

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