Question: The best method for a Child Support Assistant to use in obtaining relevant facts from an over-talkative customer is to: A. allow the customer to
The best method for a Child Support Assistant to use in obtaining relevant facts from an over-talkative customer is to: A. allow the customer to express themselves freely, but guide the conversation in desired channels. B. dominate the entire situation so that the customer will not digress too far. C. place a time limit on the interview, explaining that all information must be given within that period. D. allow the customer to talk themselves out and then schedule a second interview to obtain the remainder of the information
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