Question: The _ _ _ _ _ _ _ _ Blank refers to a term coined by Tony Alessandra related to going beyond the step of

The

________

Blank refers to a term coined by Tony Alessandra related to going beyond the step of treating customers the way you want to be treated, to the next level of treating them the way they would like to be treated.

Multiple Choice

Golden Rule

Platinum Rule

Polychronic Rule

Conflict Resolution Rule

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