The BPM redesign team choose to focus on three problems. Should they have focused on more or fewer? Should they have focused on different problems? Briefly defend your answer.

In this case the BPM redesign team decided to focus on three problems: (1) The problem customers and the organization had getting the reservation agreement right. (2) The problem the organization had getting new cars prepared as requested. (3) The problem that resulted from managers not being on top of what was happening and responding quickly enough. The solution involved a mix of initiatives, including the following: Revising the rental agreement to make it easier and less ambiguous. Revising the paper application, but at the same time creating a website where customers could make their own reservations. Making the same online reservation system available as an app for smartphones and digital assistants. Carefully training all reservations clerks in the new agreement and associated policies. Retraining depot personnel in the preparation of cars. Developing a preparation quality checklist and requiring managers to check each car before placing it in a stall. Developing a BPMS application to provide HQ and franchise managers with more up-to-date information on what is happening at each franchise