Question: The buffer in a bad - news message is a Question 3 options: denial of the requested action. statement that reduces shock or pain and

The buffer in a bad-news message is a
Question 3 options:
denial of the requested action.
statement that reduces shock or pain and encourages the receiver to continue reading.
statement completely unrelated to the bad news so that receivers will not know that bad news is coming.
hint that good news will follow.

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