Question: The business process issue of _ _ _ _ _ _ _ _ _ refers to technology and / or information systems being available, but

The business process issue of _________ refers to technology and/or information systems being available, but not implemented by a company, or are implemented, but employees are not trained on them or, even worse, resist using them.
a.
Rework
b.
Quality Control
c.
Old ways
d.
Inflexibly

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