The business you will be creating these for is a company that takes deer/elk antler sheds and makes them into mugs or shot glasses.

9.3

1. Prepare a Balanced Scorecard similar to Exhibits 9-3 and 9-4 from your text. For each of the four groups of performance measures (financial, customer, internal business processes, learning and growth), you should identify 2-3 performance measures (use Exhibit 9-4 as a guide). Your balanced scorecard must reflect and support your strategy.

2. Prepare a cause-and-effect chart similar to Exhibit 9-5. Your cause-and-effect chart must reflect and match your balanced scorecard.

Financial Residual income+ Contribution margin per car Customer Number of cars solc Customer surveys: Satisfaction with options available + Internal Business Processes Number of options available Time to install an option Learning and Growth Employee skills in H installing options