The Case for Improving Patient Experience View the video or read the transcript using the link below: The Case for Improving Patient Experience https://www.ahrq.gov/cahps/news-and-events/podcasts/patient-experience.html Hospital Compare was developed by the Centers for Medicare & Medicaid Services (CMS) with the purpose of helping consumers make decisions where to get health care and to encourage hospitals to improve quality of care. Hospital Compare currently provides information on: 27 quality measures, which include clinical process of care (24) and clinical outcome (3) measures. 10 patient experience of care topics, consumers will now be able to get a better picture of the quality of care delivered at their local hospitals. Process of care measure