The case study analysis paper must contain the following sections:

1. APA style cover page.
2. Introduction.

Briefly summarize the key facts, scope and aspects of the case.

3. Body of the paper.
4. Conclusion.

Summarize your findings and recommendations.

5. References. (Minimum of 3 References).

Note: The paper should not exceed ten (10) pages in length, inclusive of all sections. The introduction should provide a brief but sufficient foundation for understanding the case, its key facts and pressing issues. Students should focus their efforts in the body of the paper by providing adequate analysis based on the facts of the case, as opposed to an elaborate description of such facts. The student will discuss the following topics within the body of the paper: What is the current status of customer service within the organization. Next, what would the student do to improve customer service and how. Lastly, what will be the results of these implementations for the organization? Remember, you are writing the paper from a managerial standpoint.