The case study assignment asks you to compose five documents. All documents must be completed

for you to receive a passing grade for the unit.

$$ Part $1$: Write a post for the internal company blog that informs employees about the

situation, re$-$establishes a working relationship, and addresses how employees should handle

angry customers. Provide an appropriate amount of background on the problem, outline the

appropriate way for employees to respond to disgruntled customers, and encourage

employees to uphold company standards.

$$ Part $2$: Write an informative statement that will be posted to the company's social media

pages. In the statement, remind followers of the company's mission, values, and slogan.

Encourage customers to visit the page and continue to express both their celebrations and

frustrations.

$$ Part $3$: Write a Facebook post for the company$$s page to address the situation and nullify

concerns people may have about the company.

$$ Part $4$: Respond directly via a Facebook comment to the individual concerns expressed by

customers.

$$ Part $5$: Write a cover memo to the professor justifying your posts. Use quotes and concepts

from the unit$$s readings and examples from your to demonstrate how you solved the

problem and professionally represented the company