Question: The case study highlights the challenges of managing variable demand in service environments and introduces workforce managemennt ( WFM ) as a solution . Assume

The case study highlights the challenges of managing variable demand in service environments and introduces workforce managemennt

(

WFM

)

as a solution

.

Assume you are consulting for a retail chain experiencing high customer volume variability throughout the day.Discuss the implications of variability from operations management context and critically evaluate the potential benefits and limitations of implementing a WFM SYSTEM.

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