The case study in Module 1 identified four major companies that have experienced major quality problems. Post in the discussion your responses to the questions for Amazon and Samsung. 1-Amazon: Complaints of sales of counterfeit goods 2-Samsung: Exploding batteries

In this discussion, you will be asked to respond to the following questions:

1- What Amazon or Samsung would be a good benchmarking target for the purpose of comparing and evaluating performance and establishing quality improvement standards? 2- What process would you follow in carrying out the benchmarking activity for Amazon Complaints of sales of counterfeit goods and Samsung Exploding batteries.? 3- What areas of focus would be most appropriate for the benchmarking activity Amazon Complaints of sales of counterfeit goods and Samsung Exploding batteries.? 4- What likely performance improvement projects would result from the benchmarking activity Amazon Complaints of sales of counterfeit goods and Samsung exploding batteries.?

Note: please do not copy-paste please make sure you rephrase not just summaries if you take an example from other people.