The case study is a stand-alone activity that is assessed separately to the activities that form the evidence portfolio. The case study will allow the learner to display required knowledge and skills that are essential when contextualising overall competency.

For this assessment the student must complete the following written activity.For this assessment you must complete the following case study.

Scenario:

You are the national warehouse manager of thriving 3rdparty logistics company. There has been an increase in drivers arriving into the depot late, this has a ripple effect that makes the distribution of the goods late to the customer. Your responsibility is to establish a quality management plan to prevent this from happening.

Describe how you would, as a manager you would:

• Work collaboratively with others to determine the quality management expectations, and
• Document the quality management plan, and
• Implement quality control and assurance processes and review outcomes an make modifications in order to achieve desired outcomes