The case study will assess your knowledge of key content areas in information systems. For

successful completion of the case study, you are required to study the material provided $($lecture

slides, tutorials, and reading materials$),$ engage in the unit$$s activities and the discussion forums$).$

The prescribed textbook is the primary reference, along with the recommended reading material. By

completing this assessment successfully, you will be able to identify key aspects of information

systems. This will help in achieving ULO$3,$ ULO$4,$ and ULO$5.$

Case Study

The case study you must use is described in the following paper:

Online, R & Michael, K $2006,$ The effects of knowledge management on information sharing

practices: a The effects of knowledge management on information sharing practices: a case study on

Nortel networks case study on Nortel networks, viewed $31$ January $2024,$

$.$

Exercises:

You are required to conduct relevant research and address the following questions:

$1.$ Write a short summary on the different types of KM systems and identify which type of KM

system was implemented.

$2.$ What are some of the common challenges and solutions faced by organisations implementing KM

systems? What recommendations would you have for the case study organisation to address the

challenges it faced?

$3.$ What recommendations would you have for the case study organisation to ensure that adequate

knowledge is being captured by employees?

$4.$ Write a short summary of the knowledge management process. What recommendations would

you have for the case study organisation to ensure that different types of knowledge assessed

adequately?