The center-of-gravity method to location analysis is based on: Select one: a. Trying to find the distribution location with the lowest transportation costs b. Rearranging a value chain c. Increasing customer awareness by locating a distribution center in a city's center O d. None of the options are correct The amount of capacity reserved for unanticipated events such as material shortages, equipment breakdowns, and demand surges, is called: Select one: a. Capacity Cushion b. Safety Capacity c. Both A and B d. None of the options are correct Which of the following is not a step in designing goods and services? Select one: o a. Market analysis O b. Process design O c. Degree of responsiveness O d. Service encounter design Which of the following is a legitimate reason for prototype testing? Select one: O a. All of the options are correct b. Test competitor's products c. Test potential customer reactions OO O d. Ensure high quality variation A furniture manufacturer places an order for raw wood that is shipped to their plant in Ontario. Which part of operations would this process fall under? Select one: a. Capacity b. Reliability c. Supply chain d. Inventory and storage