The class breaks into small groups and prepares a service blueprint for Amazon. USING THIS SCHEME. Service Blueprint PHYSICAL EVIDENCE Bag Location Accuracy of Bill Clean CUSTOMER Place Shirts in Bag Take Bag to Outlet Make Payment Pick up Shirts Line of Interaction STATION CSR Attach Color Coded Label 6:00-9:00 am Pay at Pickup Sort Shirts for Pickup 3:30-8:30 pm Line of Visibility DRIVER Deliver Bags to Central Plant Reminder Credit Card Pick up Shirts at Plant and Distribute OFFICE CSR Bill Customer Payment Received? Line of Internal Interaction CENTRAL CLEANING PLANT Count Shirts and Record for Billing Clean and Press Shirts Put on Hangers Load on Truck Sorted by Location