Question: The complaint handling process provides this most-important benefit: Responses it creates good two-way communication. it creates good two-way communication. it mitigates costly returns. it mitigates

The complaint handling process provides this most-important benefit: Responses it creates good two-way communication. it creates good two-way communication. it mitigates costly returns. it mitigates costly returns. it gives the firm another opportunity to delight the customer. it gives the firm another opportunity to delight the customer

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