Question: The complexity of reverse logistics programs, particularly within the catalog industry, makes it difficult for partners to understand exactly what the retailer wants in terms

The complexity of reverse logistics programs, particularly within the catalog industry, makes it difficult for partners to understand exactly what the retailer wants in terms of service. In such cases, improved communications within the dyadic relationship could minimize the gap in service quality. Based on your readings, can a standard for Reverse Logistics and business policy reduce organizationalcosts?

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