1. The concept of a process within a process would be best described as:

consistent quality.

volume flexibility.

nested process.

variety.

1. The process of identifying groups of customers with enough in common to warrant the design and provision of services or products of that group wants and needs is:

order winners

order fulfillment

market segmentation

competitive priorities

Competitive priorities are the means by which operations implements the firm's corporate strategies.

True

False