The contemporary focus on overall supply chain performance and effectiveness demands metrics that provide an integrated perspective. The $$ is the percentage of orders meeting delivery performance with complete and accurate documentation and no delivery damage. Components include all items and quantities on$-$time using the customer's definition of on$-$time, and documentation $-$ packing slips, bififs of lading, invoices, etc.

Cost of Goods Sold

Order Fulfillment Cycle

Perfect Order

Cash$-$to$-$Cash Cycle