The correct answer is Lq = 0.546 and W = 0.887, but I can't figure out why.

2. (1 point) Saint Teresa's Hospital wants to be sure that its customers enjoy a quality service experience. Caitlin Elizabeth is studying a single server queue and has determined that customers arrive at a rate of 1.3141 customers per minute (believed to follow a Poisson process). Moreover, Caitlin has determined that on average, it takes 0.4717 minutes to serve a customer, service times follow a continuous uniform distribution with minimum possible service time 0.24. The COO has asked Caitlin to estimate the average number of customers waiting and the average time a customer spends in the system. Lq=W=