Question: The cost analyst at Computer Point, Inc. has identified the following costs (given in the table) over the last month. Classify these costs into different

The cost analyst at Computer Point, Inc. has identified the following costs (given in the table) over the last month. Classify these costs into different cost categories (prevention, appraisal, internal failure, external failure); based on your classification, where/which area should the firm focus/prioritize their quality efforts on?

Cost

Amount

Rework

$153,000

Rejected disks (loaded)

$22,950

Rejected disks (blank)

$13,770

Inspection costs (extra)--incoming

$104,040

Inspection costs (extra)--outgoing

$49,725

Customer returns

$275,400

Training and system improvement costs

$21,420

System downtime

$67,320

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