Question: The CRM (customer relationship management) imperative is characterized by five steps or factors. It begins with acquiring the right customer which can involve... Select one:

The CRM (customer relationship management) imperative is characterized by five steps or factors. It begins with acquiring the right customer which can involve...

Select one:

a. spotting what products or services to offer

b. researching the best way to delivery your products

c. learning how to win customers back

d. identifying HR systems to boost employee loyalty

e. calculating your share of their wallet

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