Question: The current online retail system is a manual system and employees must manually enter all data into the system, such as product information, orders, and
The current online retail system is a manual system and employees must manually enter all data into the system, such as product information, orders, and payments. The system is also not searchable, so it can be difficult to find specific information.
The proposed new online retail system will be a computerised system that will be integrated with the company's inventory management system and CRM system. The system will be easy to use and will allow customers to browse and purchase products, track their orders, and manage their accounts. The system will also generate reports that will help the company to make better decisions about product inventory, marketing campaigns, and customer service.
The cost of implementing the proposed online retail system is R
The benefits of the system include:
Increased efficiency for employees
Improved customer experience
Reduced errors
Increased sales
Improved reporting capabilities
The estimated savings from the proposed system are R per year.
This means that the system will pay for itself within two years.
The proposed online retail system will be implemented in three phases:
Phase : Data conversion and system configuration
Phase : Employee training and testing
Phase : Go live.
The total implementation time is estimated to be six months.
Use the information in the case study, supplemented from your own research, to compile a system analysis report that can be presented to management.
Include examples of existing online retail systems from your research.
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