Question: The customer base, customer service, customer satisfaction, and loyalty programs and defection rates are components of q , the marketing concept applied to retailing customer

The customer base, customer service, customer satisfaction, and loyalty programs and defection rates are components of q,
the marketing concept applied to retailing
customer satisfaction
relationship retailing
the American Consumer Satisfaction Index (ACSI)
The customer base, customer service, customer satisfaction, and loyalty programs and

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