Question: The customer is angry. He / She does not like a service provided by a company. He / She claims his / her money back.

The customer is angry. He/She does not like a service provided by a company. He/She claims his/her money back. He/she wants to get 100% of this sum. According to the contract that the customer signed with the company, only 50% of money will be returned or the company will remake the work.What do you need to say to solve this problem? Please describe your actions.

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