The customer journey concept$\_\_\_\_\_\_\_\_.$

Question content area bottom

Part $1$

A$.$

charts the specific steps a customer engages in to make an online purchase

B$.$

has fallen out of favor in recent years

C$.$

views the buying process only as a specific set of stages

D$.$

is a narrow and reductive interpretation of how consumers engage with brands

E$.$

takes a holistic view of all the experiences a consumer has with a brand