Question: The customer service representatives at G . K . ' s customer service center must know as much about the products as possible, so that

The customer service representatives at G

.

.'

s customer service center must know as much about the products as possible, so that they can help customers solve their difficulties without sounding hesitant or unsure of themselves. Which of the following determinants of service quality are they being asked to demonstrate?

Group of answer choices

empathy

reliability

tangibility

responsiveness

assurance

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