Question: The difference between and Uncertain Waits feeling longer than a Known Waits and an Unexplained Waits feeling longer than an Explained Waits can be confusing

The difference between and Uncertain Waits feeling longer than a Known Waits and an Unexplained Waits feeling longer than an Explained Waits can be confusing at times. Which of these scenarios is correct

?

Two drive through lanes at McDonald's being open helps with an Uncertain Wait

A countdown timer on a website showing how long until the next available chat agent helps with an Unexplained Wait

"Your table will be ready in

10

minutes or less" is hel Cing with an Uncertain Wait time

You are on hold for your call to Spectrum for Customer Service and the commercials in the background while you wait help with an Unexplained Wait

The difference between and Uncertain Waits feeling longer than a Known

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