The difference between reactions and responses is training. In the business world you are trained to have a professional response. Think of a 911 operator or someone within the medical field. They cannot react. They have a job to do. As an IO, you have a job to do. You help minimize performance gaps and reduce the impact reactions can have within the workplace. Consider the difference between EI and EQ, then describe the different strategies for self-regulation. How do you think managers can strike a balance between authenticity and managing their own emotional displays?