Question: The direct pattern, with the bad news first, would be appropriate when you are. a, denying a customer's request for a credit increase but wanting

The direct pattern, with the bad news first, would be appropriate when you are. 

a, denying a customer's request for a credit increase but wanting to continue business with the customer.

b, turning down a request for a charitable contribution.

c, canceling your weekly sales meeting.

d, informing employees of a major increase in their health insurance premiums.

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